FAQs

Our pricing depends on the mail formats you choose and the volume you plan to send. Our team is happy to guide you on design, formats and volumes to fit your budget.

We use only FSC-certified, ethically sourced paper. The Forest Stewardship Council (FSC) ensures the highest environmental and social standards.

Not at all! We also offer secure one-piece mailers that meet Royal Mail standards, as well as A4 letters in envelopes.

We utilise industry-leading digital print technology to ensure excellent and consistent quality.

Yes! We currently offer integrations with Shopify and Magento, and we’re continually expanding our integrations. If you use a custom platform, contact us to discuss integration options.

We’re always improving our platform! One exciting upcoming feature is an acquisition module, which will help you reach new customers who resemble your existing ones.

1. Information Gathering
   • A 15-minute onboarding call to confirm:
   • Data source
   • Account setup
   • Template creation (formats, fonts, artwork, imagery)
2. Toucan Internal Setup
   • We create your templates and data structure, including:
   • Template design
   • Uploading sample data for review
   • Creating user accounts
3. Implementation Call
   • A final review before launch covering:
   • Template approval
   • Technical setup (API or file upload details)
   • Timelines and suppression lists
   • Live demo and launch date
   • Weekly check-ins and campaign reviews

Absolutely - we offer a free design service to ensure your campaign is visually impactful.

No need! Simply provide us with your artwork and mark any variable fields. We’ll map it to your data and provide proofs for approval before launch.

We accept most file formats - just send it in the format that works best for you.

Our automated suppression tool allows you to upload your suppression list, set parameters and ensure those recipients are not mailed.

Extremely secure. We work exclusively with ISO27001-accredited partners and adhere to strict data security policies. See our Privacy Policy for more details.

We match your data against suppression lists, but we assume your data is cleansed before submission. If industry-specific data cleaning is required, please inform us during setup.

Yes! Our platform includes an easy-to-use editing tool, so you can update key messages, offers or other details at any time.

Absolutely! QR codes can be fully customised and populated with data.

You can set a ‘delay’ to account for customer buying behaviors - for example, preventing mail from being sent to customers who complete their purchase later in the day.

Yes! Proofs are available at every stage within the platform and can be downloaded as PDFs.

Yes! You can monitor the status of all campaigns through our platform’s campaign dashboard.

Tracking depends on your internal setup, but we’ve partnered with Sweet Analytics for advanced tracking solutions.

Yes! You can specify mailing dates or select ‘ASAP’ for immediate dispatch. Automated campaigns are sent in real-time unless scheduled otherwise.

All our paper is FSC-certified and recyclable.

FSC certification ensures responsible forest management, balancing environmental, social and economic considerations. Look for the ‘tick tree’ logo on our products.

We collaborate with environmental partners like Flotilla to support our decarbonization efforts. You can review our Carbon Reduction Plan in the ESG section of our website.