FAQs

We've tried to cover the most popular questions but if you need anything that's not covered, please drop us an email to info@toucan.team and we'll get back to you fast!
Toucan FAQs
General Questions
What are the costs?
Where does Toucan source its paper?
Is Toucan limited to printing and sending postcards?
What printing technology do you use?
Can Toucan integrate with my website?
What new developments are coming?
How do we get set up?
Design & Artwork
Can you help with design?
Can I upload my own artwork?
What file format should my artwork be in?
Data Control
How do I manage suppressions?
How secure is my data?
How do you clean my data?
Campaign Details
Can I edit my campaign template?
Can I personalise QR codes?
When do you release programmatic campaigns?
Will I receive campaign proofs?
Can I track the progress of my campaigns?
Do you track QR code scans?
Can I control when my campaign arrives?
Environmental & Ethical Practices
Is your paper recycled?
What is FSC certification?
How do you track your carbon emissions?
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